Privacy policy

Pursuant to the European General Data Protection Regulation (2016/679) and the amended French Data Protection Act of January 6, 1978, the Site's Publication Director informs you that:

What is personal data?

Personal data is data that directly or indirectly identifies a person: surname, first name, gender, date and place of birth, address, e-mail address, telephone number, pseudonym, photograph, password, etc.

This data may be communicated directly by you, in particular when creating your account, placing an order or subscribing to our newsletter, or it may be collected indirectly, for example in the case of IP address, browser type and language, or the number of connections or orders placed via our site.

Who protects your data?

The company responsible for the file is KAVIARI SAS, a société par actions simplifiée (simplified joint stock company) with share capital of 308,880 euros, registered with the R.C.S. of Paris under no. 315 734 194, headquartered at 13 rue de l'Arsenal - 75004 Paris.

Email address: dpo@kaviari.fr
Phone number: 01 49 87 41 00

What is protected?

All your personal data that we have collected.

Please note that we collect your personal data:

• When you decide to create an account. We then collect the following information: Last name, first name, postal address, e-mail address, telephone numbers. Mandatory information, without which we are unable to provide you with our services, is indicated by an asterisk.
• If you subscribe to our newsletter or SMS from our website. In this case, we collect only your surname, first name, e-mail address and/or telephone number.

We would also like to draw your attention to the fact that we collect some of your data indirectly, during your activity on the application. The data collected in this way relates to your activity, transactions, connection devices and equipment, and number of visits.

In doing so, we collect the date your account was created, the dates and times you logged on, the number of orders you placed, the model of your connection devices, your IP address and your operating system.

Finally, we would like to point out that data relating to means of payment, and in particular the type and number of credit card, the associated name, the expiry date and the security code, are collected directly by our payment service provider, BNP. This data is not transmitted to us, and we therefore do not collect it.

As stated in our General Terms and Conditions, payment is made via BNP's Merc@net module, which uses the SSL (Secure Socket Layer) protocol, so that transmitted information is encrypted by software and cannot be read by any third party during transport over the netw

For what purposes are your personal data stored?

The personal data collected directly and indirectly will be used for the following purposes:

• the creation and management of your account and your orders (from order placement to delivery and after-sales service)
• process transactions and payments, and keep you informed of the status of your transactions (including order tracking)
• to respond to any questions or complaints you may have
• to receive newsletters and SMS messages from KAVIARI SAS
• to organize competitions
• to carry out statistical studies

Legal basis for our collection of personal data

Our collection of personal data is based on several legal grounds:

1/ You have given us your express consent. Your consent may be withdrawn at any time, in accordance with the terms of this privacy policy.

On this basis, we collect your data for the following purposes:

• Use of cookies
• Improving our services
• Sending newsletters and SMS
• Production of audience statistics

2/ Your data is necessary for the performance of the contract concluded between us (e.g. if you make a purchase).

On this basis, we collect your data for the following purposes:

• Create and manage your account and orders: this allows you to make purchases and have them delivered to you.
• Management of your complaints and after-sales service
• Participation in competitions

3/ Your data is necessary for the legitimate interests of KAVIARI SAS, it being recalled that the resulting collection and processing in no way infringe your interests or your fundamental rights and freedoms.

On this basis, we collect your data for the following purposes:

• Fight against internet fraud

4/ Your data is required to comply with applicable laws and regulations.

On this basis, we collect your data for the following purposes:

• Obligation to retain certain documents, such as your invoices

Where is your personal data stored?

This information is stored on servers located in France and managed by Icodia.

When and for how long are your personal data stored?

Your personal data is stored:

• as soon as your account is created and your order is placed.
• as soon as you subscribe to our newsletter on our website.
• in the case of data collected indirectly, as soon as you visit our site, log in to your account or accept cookies.

In the case of information collected when you create your account, as well as all information relating to your account and your activity on the site:

This information and history will be kept for the duration of your account's validity, and will be immediately and definitively deleted from the moment you request deletion of your account.

We remind you that you can delete your account at any time. To do so, simply send an e-mail to the following address: dpo@kaviari.fr.

However, if your account remains inactive for a total of three (3) years, we will send you an e-mail to inform you that, if you fail to confirm your wish to keep your account within two (2) months of receiving this e-mail, we will proceed to delete it.

Regarding data collected when you subscribe to the Newsletter / SMS:

This information will be kept for as long as is necessary for the provision of this service, up to a limit of three (3) years from our last contact, it being hereby reminded that you may at any time decide to unsubscribe from the Newsletter / SMS service. In this case, your data will be permanently and immediately deleted.

With regard to data collected in the context of our legal, tax and accounting obligations

Your data is kept for the full legal period. For example, your invoices are kept for ten (10) years.

Data relating to any complaints you may have

Your data will be kept for as long as is necessary to resolve the dispute that gave rise to your complaint.

How is it stored?

Your data is stored on a protected and secure computer system.

Who can access my data?

Only certain employees of KAVIARI SAS have access to your data, for the purposes described above.

KAVIARI SAS also works with service providers who may have access to your data. These include delivery service providers (Chronofresh), payment service providers and anti-fraud service providers.

This access will necessarily be granted in such a way as to guarantee the security and confidentiality of your data.

We would also like to point out that our employees and service providers are fully aware of data collection issues.

Can I access my data? And control how it is used?

In accordance with the provisions of Law No. 78-17 of January 6, 1978 as amended, relating to information technology, files and freedoms, as well as the General Data Protection Regulation (RGPD), you have the right to query, rectify, delete, limit processing, oppose and port data concerning you, to be exercised at any time by contacting the publisher at the following email address: dpo@kaviari.fr or by post at the following address KAVIARI SAS, 1 rue Lénine 94200 Ivry sur seine.

For your information, please note that:

• The right of interrogation allows you to question KAVIARI SAS with the aim of obtaining the communication of your data which are currently preserved;
• The right of rectification allows you to ask KAVIARI SAS to modify, complete or update your personal data;
• The right of deletion allows you to ask KAVIARI SAS to delete all data concerning you. To do so, please send an e-mail to the following address: dpo@kaviari.fr. Your data will then be immediately and permanently deleted;
• The right to restrict processing allows you to ask KAVIARI SAS to restrict the processing of your data;
• The right to object allows you to object to the use of your data by KAVIARI SAS;
• The right of portability enables you to ask KAVIARI SAS to provide you with your personal data in a readable format so that it can be given to another data controller.

If you consider that your data is not sufficiently protected, we remind you that you have the right to lodge a complaint with the CNIL.

Do you use cookies?

First of all, what are cookies? The CNIL defines it as "a string of information, generally small in size and identified by a name, which may be transmitted to your browser by a website to which you connect. Your web browser will store it for a certain period of time, and send it back to the web server each time you reconnect".

In accordance with the recommendations of the CNIL, data collected by means of cookies is kept for a period of six (6)

When you visit our website, you are informed that we may use certain cookies which are not subject to your consent. They enable the website to function properly. These cookies are as follows:

• tracers preserving the choice expressed by users on the deposit of tracers;
• logs intended for authentication to a service, including those intended to ensure the security of the authentication mechanism, for example by limiting robotic or unexpected access attempts;
• tracers designed to keep track of the contents of your shopping cart or to bill you for products purchased;

Other cookies, however, require your consent. For example, we use cookies for visitor statistics, audience measurement, service improvement, social networking, personalized advertising and interface personalization (language selection, etc.).

In order for us to use cookies (with the exception of those for which your consent is not required), we must obtain your express prior consent.

As soon as you visit our site, a banner will be displayed to this effect. To express your consent, click on the "Accept all" button or, if you wish to accept only certain cookies, click on the "Configure my choices" button before making your selection.

We would like to point out that you can reset your browser at any time to refuse all cookies or to modify your settings.

To do this, please proceed as follows:

• Internet Explorer
  Tools → Internet Options → Privacy → Settings → Advanced → Cookies tab
• Google Chrome
  Menu tab → Settings → Advanced → Privacy & Security → Site settings → Cookies
• Mozilla Firefox
  Tab Menu → Preferences → Privacy & Security → Cookie and site data
• Safari
  Tab Menu → Preferences → Privacy → Cookie and website data

You can also simply refuse the use of cookies from the banner that will appear on your screen when you visit our site.